General Terms and Conditions
Last updated 27 April 2025
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural.
Definitions
For this Disclaimer: Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Disclaimer) refers to Resili-Ed. Service refers to the Resili-Ed website and any services offered by Resili-Ed. You mean the individual accessing the Service, purchasing a Service from Resili-Ed, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Website refers to Resili-Ed, accessible from www.resili-ed.co.uk .
Proposals and Quotations
Quotations are valid for 30 days. The placement of an order for a service offered by Resili-Ed constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions. It forms a Contract for Business between the client and Resili-Ed. When the client accepts the estimate or quotation, it indicates acceptance of the Terms & Conditions, and a deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until the 50% deposit has been received. Unless expressly stated, all prices shall be in Pounds Stirling. If additional duties or costs are introduced or changed after the conclusion of an Order, the Company shall be entitled to adjust the agreed prices accordingly.
Fees and Payment Terms
The client is required to pay each invoice submitted by the Company within 14 Business Days of the invoice date. Payment is accepted by Bank Transfer. All payments should state the invoice number clearly. The client will be asked to provide a final project before the final invoice will be sent, and the remainder of the fees due will become payable. An account is considered in default if it remains unpaid for 30 days from the invoice date. Outstanding accounts include any and all unpaid monies due for services, including, but not limited to; coaching, consulting and team development. Clients whose accounts become default agree to pay Resili-Ed reasonable legal expenses and third-party collection agency fees to enforce these Terms and Conditions. Resili-Ed will not be held responsible for any project over-runs, whatever the cause.
Service Cancellation
Once any one of the Resili-Ed services has commenced, you may cancel the Services at any time by giving us 21 days’ notice with payment due until the expiry of the notice period. If a client cancels and requests a refund on any order or part order before the project is finalised, then Resili-Ed reserves the right to keep a per cent % of the deposit to cover work already done. If a client cancels or requests a refund for a project already completed, Resili-Ed reserves the right to retain the full deposit to cover work already completed on the project.
Dissatisfaction with the Service
If, for any reason, a client is not happy with the level of service received from Resili-Ed, they must contact Resili-Ed immediately at serena@resili-ed.co.uk . You need to inform us of the following:
Disclaimer
Resili-Ed reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Resili-Ed will not knowingly perform any actions to contravene these Terms and Conditions, and the client also agrees to be bound by these Terms & Conditions.